Privacy Policy
1. Introduction
NovaStemix is a premium nutritional supplement brand operated by Nordic RegenaLife Oy, based in Finland. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, read our educational content, or purchase our products (collectively, the "Services"). We are committed to handling your data in line with applicable data protection laws, including the EU General Data Protection Regulation (GDPR).
2. Data Controller
The data controller responsible for your personal data is: Nordic RegenaLife Oy (“NovaStemix”) Finland If you have any questions about this Privacy Policy or how we process your data, you can contact us at: info@novastemix.co.
3. Personal Data We Collect
We may collect and process the following categories of personal data: • Contact details: name, email address, phone number, billing and shipping address. • Account information: login details, membership profile information (if you create an account). • Order and payment information: products purchased, order history, payment method details (processed securely via our payment providers; we do not store full card details). • Communication data: messages you send us via contact forms, email, or other channels. • Usage data: information about how you use our website, such as pages visited, time spent, clicks, and device information (IP address, browser type, operating system), often collected via cookies and similar technologies. • Preference data: newsletter subscriptions, marketing preferences, and interests related to healthy aging and our products.
4. How We Use Your Data
We use your personal data for the following purposes: • To process and deliver your orders, manage payments, and provide customer support. • To create and manage your account or membership area access, if you choose to register. • To send you service-related messages, such as order confirmations, shipping updates, and important notices. • To share educational content, newsletters, and marketing communications about NovaStemix, our products, and healthy aging topics, where permitted by law and your preferences. • To improve our website, Services, and user experience by analyzing how visitors interact with our content and shop. • To comply with legal obligations, such as accounting, tax, and regulatory requirements, and to protect our rights in case of disputes or fraud prevention.
5. Legal Bases for Processing (GDPR)
Where GDPR applies, we process your personal data based on one or more of the following legal grounds: • Contract: to perform a contract with you or take steps at your request before entering into a contract (e.g., processing your order). • Consent: where you have given clear consent (e.g., subscribing to newsletters or accepting certain cookies). You may withdraw your consent at any time. • Legal obligation: to comply with legal requirements (e.g., tax and accounting rules). • Legitimate interests: to operate, secure, and improve our Services, prevent fraud, and communicate relevant information about NovaStemix, provided that such interests are not overridden by your rights and freedoms.